Sullivans accepts Mastercard, Visa, and Discover. Please have your credit card number
and expiration date available when ordering.
Sullivans Free Freight/Low Price Policy: Next Day, Second Day and Three Day
deliveries are available at an extra charge. All freight charges are based on FOB
Hanson Massachusetts, Bessemer Alabama and Reno Nevada. Any account that is 60 days
or more past due is ineligible to receive free freight or low price.
Free Freight/Low Price Policies: Meet one of the 3 options listed; 1) Total
purchases from the previous 365 days are $20,000 or above will receive free freight
and low pricing. 2) Total purchases from the previous 365 days are $10,000 or above
will receive free freight on all orders that exceed $300.00 net. 3) Any individual
order over $600.00 net will receive free freight & low pricing. Note: Drop ship fees
are applied to all drop ship orders. Please refer to our website for details. Except
for Hawaii, Alaska, Puerto Rico and all U.S. Territories outside of the continental
United States. Qualified shipments to these destinations will receive a 10% discount
on ordered products and 50% off UPS freight charges.
Sullivans Pricing Policy: All pricing is subject to change without notice.
Sales of most products distributed by Sullivans, Inc. are governed by MAP policies.
Please ask your Sullivans sales representative for copies of all MAP policies. All
orders of $50.00 or less to any destination will have a $7.50 processing charge.
Sullivans Open Account Policy: Open account status may be applied for by
submitting a completed credit application. We do not allow credit card payments to be
made on open account monthly statement balances. Complete details of our General Terms
and Conditions are subject to change without notice, please contact Sullivans for complete
details. Product descriptions, images and availability are subject to change without
General: All returns must include a new order with a shippable total dollar
value of at least twice the amount of the return. For example if a dealer wishes to
return an authorized return under the guidelines stated below of products totaling
$500 they must place an order for $1,000. Before any consideration for a return can be
made it must be verified that the goods were sold by Sullivans. Do not assume that they
were. In the case of helmets make sure the code inside the helmet is labeled SI. This
designates it as being a helmet sold by Sullivans, Inc.. In selected instances it may be
possible for the dealer to make a needed repair or adjustment himself thereby eliminating
the need for a return. In this case we will be happy to supply the replacement parts to
him at no charge. This option should be considered and explored first whenever feasible.
Authorized returns in accordance with the guidelines below will be subject to the following
restocking fees. If a dealers running 365 day return rate is greater than 6% of the dealers
average 365 day sales, they will be charged a 20% re-stocking no matter how many days from purchase
date. We reserve the right to charge a 10% restocking fee on all authorized returns of non
defective goods. If customers return goods between 181-270 Days (A 20% restocking fee will
apply). If customers return goods between 271-364 Days (A 30% restocking fee will apply)
No returns can be made of products sold over 365 days ago. Goods returned to satisfy delinquent
accounts will be charged a 20% restocking fee.
Guidelines: 1) No goods are to be returned without an RGA#. Any goods returned without
an authorized RGA# will be returned to the dealer at the dealers cost. 2) No RGA# will be issued
without a RGA# form being completed and submitted. The RGA must include a complete list of all
products the dealer wishes to return and the reason for the return. This will provide us with
the paperwork and reason for the return, information we need and the manufacturer may need. Any
items that have been returned that are not on the RGA will be returned to the dealer at the dealers
expense. 3) RGA#s are conditional only. The issuance of an RGA# does not automatically assure that a
credit will be issued or that an exchange will be made. In the case of a return due to a damage or
defective claim an evaluation will be made as to the validity of the claim once the product is received
at Sullivans. Sullivans reserves the right to determine the validity of the claim and to decide to repair
the product if this is an option, replace the product in question, issue a credit, or return the product
to the customer. 4) RGA #s are only good for 30 days. 5) Warranted products will be covered according to
the terms of the manufacturers warranty. 6) All goods being returned in accordance with policy
guidelines must be returned prepaid in the original packaging. This includes internal and external
packaging. The packaging must be in a condition that allows for reuse. 7) When a credit is issued
it will be issued within 30 days of receiving the goods. This will allow us time to conduct an internal
evaluation, and if appropriate, issue the credit. Exchanges will be made within 15 days. 8) Under no
conditions are goods to be picked up from one dealer and delivered to another. 9) Claims of damaged goods,
shortages, overages, errors, and any discrepancies must be reported within 7 days of shipment to be
considered for an adjustment. 10) Close-out or sale items may not be returned. 11) Limited Edition
products may not be returned. 12) Snow clothing and snow boots may not be returned. 13) In all cases
a merchandise credit only will be issued. In no case will a cash refund be made.
Sullivans Customer Returns Policy is subject to change without notice.
Effective September, 2011